ORDERS & DELIVERIES
Yes, as long as it hasn’t been dispatched from our warehouse! If you need to change or cancel your order, please email us at firstname.lastname@example.org within 24 hours, and we’ll do our best to amend it in time. Please note that no adjustments can be made once your order has been sent — sorry!
If you’d like to return your order, please contact email@example.com within 14 days of receiving your delivery. You’ll then need to send it back in its original packaging within 30 days, along with the returns form in your parcel. If you’ve misplaced your form, just let us know via the same email address.
Once approved, refunds will be issued within 5 working days of us receiving the items.
We only deliver within the United Kingdom at the moment, but if you think we should ship elsewhere, we’d love to know! Tell us at firstname.lastname@example.org
We use DPD and Royal Mail, and you’ll receive a tracking number from your courier once your order has been dispatched.
Express Delivery — Up to 2 working days £5.95 / Free on orders over £60 Standard Delivery — 2-5 working days £3.95 / Free on orders over £40
If there are any planned delays to your order, we’ll do our best to let you know as soon as possible. If you have any concerns about your delivery, please follow the tracking instructions in your confirmation email, or contact us directly at email@example.com.
Honesty is so important to us here at Mood — while we would love to say our products are 100% natural, they’re actually 98% natural. Why? We use a small amount of synthetic preservatives to ensure the effectiveness and quality of our range.
We’re always looking for suitable natural alternatives, but for now, this is the best option to ensure our products are safe and long-lasting.
We never test our products on animals, and we only use suppliers that are also against animal testing.
Yes — we don’t test on animals or use any products derived from animals.
The only nut-based oil we use is coconut. If you have any concerns, please consult with your GP first.
We’re here for all your relaxation needs post-birth but — just to be safe — we don’t recommend using our products during pregnancy. If you have any questions, please check with your GP first.
Mood is suitable for anyone aged 16 or over.
PRESS AND BUYING
We’d love to hear from you! Please send all press and buying enquiries to firstname.lastname@example.org.
Note: We don’t currently offer wholesale accounts.